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For General Inquiries Please Call 1-800-638-5433

Contact MetLife

Online customer support for MetLife Auto & Home® service & claims is available on Twitter @MetLifeCares

Insurance purchased on your own (not as an employee)

Log into your account:  Log into eSERVICE
Customer Service: Email
  For General Inquiries: 1-800-638-5433
  Life Insurance Policies: 1-800-638-5000
  Individual Annuities: 1-800-638-7732
  Auto & Home: 1-800-422-4272
  Disability Policies: 1-800-929-1492
  Total Control Account: 1-800-638-7283
  Structured Settlements: 1-800-638-2704

Insurance purchased through your employer

Log into your account: Log into eSERVICE
Customer Service: Email
  For General Inquiries: 1-800-438-6388
  Dental Policies: 1-800-942-0854
  Universal Life Policies:     1-800-523-2894
  Auto & Home: 1-800-438-6381
  Vision Policies: 1-855-638-3931
  Disability Policies: 1-800-858-6506
  Total Control Account: 1-800-638-7283
  Pensions/Retirement Income: 1-800-638-5656
  Group Annuities: 1-800-560-5001

Long-Term Care Insurance purchased through: 

An employer group 1-800-GETMET8 (1-800-438-6388)
AARP and you have a member #  1-800-247-2335
An individual agent & your policy # begins with 200 or 199 1-800-308-0179
An individual agent & your policy # begins with 048, 143 or 228 1-888-565-3761
TIAA or Teachers Insurance 1-888-748-4824


New Product & Services: 1-877-638-2862
Have a Rep Contact You: Request Information

Brokers & Consultants

Group Benefits Broker Service Center:  1-888-653-8325
MetLife Investors Individual Life Commissions:  1-877-638-0411
Auto & Home Comissions: 1-800-638-3012
Individual Commissions and Appointment: 1-866-796-1800
Long-Term Care Commissions: 1-888-565-3761
Corporate Licensing & Registrartion: 1-888-645-4408
Have a Rep Contact You: Request Information

Please note the Broker Resource Center is available Monday through Friday 8am-9pm EST.

Commercial Investors

Real Estate Investment Inquiry: Email
Agricultural Investment Inquiry: Email
Private Placement Inquiry: Email

Additional Contacts

Investor Relations: Email
For News Media ONLY: Email
Corporate Conduct: Email
For Abuse Victims:  Confidential Address Change Program
Report an IT security issue with one of our websites:  Email

Brighthouse Financial

We have separated part of our U.S. business from MetLife to become its own company, called Brighthouse Financial, Inc. Click here for contact information.

New England Life Insurance Company*

New England Life Insurance Company is now part of Brighthouse Financial. Click here for contact information.

Metropolitan Tower

Life Insurance Requests


Life Insurance, Disability, and General Info: 1-800-638-9294

Phone Support is available between 9AM-6PM EST, Mondays-Fridays.
More information on products underwritten by Metropolitan Tower

Hyatt Legal Plans

New Products & Services

Employer Sponsored Legal Insurance Plans
Hyatt Legal Plans - Group Legal Services - Home Page


Employees: 1-800-821-6400
Employers: 1-800-423-0300

Customer Service

Online Customer Service


Customer Service: 1-800-821-6400

*MetLife is in the process of moving its main individual life insurance, disability and annuity business into a new, independent company. In connection with that move, effective March 6, 2017, MetLife has renamed several of its subsidiary companies, which will operate under the Brighthouse Financial (SM) brand. New England Life Insurance Company will retain its name and is expected to part of the MetLife move. Please be assured that the terms, conditions and benefits of the contracts, policies and certificates remain the same.